Adding Additional Pick Ups or Drop Offs

Question: What is the additional fare for making additional stops for pick up or drop off?
Answer: We charge $25.00 per additional stop. For example, if your first pick up is at a hotel and then another pick up at the airport and you are all going to the port, the additional fee would be $25.00.

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Airport Pick Ups

Question: How will I find my transportation At the Airport once I arrive?
Answer: All airport pick ups are at the ground transportation level which is one level below baggage claim. Your driver will contact you on the cell phone number you provide in your reservation to let you know exactly which spot number they are located.

Due to heightened security measures at Orlando Intl. Airport, the following requirements must be followed:

1. After you receive your bags on LEVEL 2, call your driver. (You will be given your driver's direct cell phone number the night before your trip when you call our Dispatch Desk to confirm your trip between 7PM and 9PM.) 

2. Take elevator one floor down below baggage claim to LEVEL 1, go outside to SPACE 15, where you will find a “Out of Town Shuttle sign."

Passengers arriving on Air Canada, Air Jamaica, Air Transat, Alaska Airlines, American Airlines, Bahamasair, CanJet, Continental, Copa, Frontier, JetBlue Airways, Midwest Airlines, Pace, Skyservice, Southwest, Sun Country, Sun Wing, Taca, TAM Brazilian, Virgin Atlantic and WestJet will proceed to the lower level of the airport Gate A15

Passengers arriving on Aer Lingus, AeroMexico, Air Comet, AirTran Airways, British Airways, Delta, Lufthansa, Northwest Airlines, Spirit, United and USAirways will proceed to the lower level of the airport Gate B15

Question: What if I do not have a cell phone with me?
Answer: We highly recommend that you get one. Pay phones are few and far between nowadays. Once your reservation is made, you will be given the telephone number for our 24 hour dispatch desk that you will be able to call. The dispatch desk will be able to connect you directly with your driver. That said, we strongly encourage you to bring your cell phone with you and ensure that it is fully charged on the day of your travel.

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Baggage Policy

Question: How much luggage can we bring with us?
Answer: Generally, all of our shuttles are designed to accommodate up to 2 (two) large suitcases per passenger and 2 (two) carry-on bags each.

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Cancellation and Refund Policy

Question: What is the cancellation and refund policy?
Answer:

Customers who cancel a reservation made through our web site or by telephone is entitled to a refund minus a $10.00 per person each way. In order to receive a refund, you must use the Refund Request Form on our website and travel cannot be within the next 48 hours. Cancellation of travel within 48 hours of travel under any circumstance is 100% Non-Refundable. Cancellation requests are not accepted by telephone. Travel purchased using a promotion code is 100% Non-Cancellable, Non-Changeable & Non-Refundable. This includes our “Last Minute Specials” as well.

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Child Restraint Devices

Question: Do you offer Child Restraint Seats?
Answer: We do not offer Child Restraint Seats, however you are more than welcomed to bring your own.

A Word On Child Restraint Devices (Car Seats)

We are often asked if we supply Child Restraint Seats onboard our shuttles. The answer is no, we do not. The United States does not require children to travel in Car Seats in commercial vehicles. Parents are encouraged to bring their own car seats if they choose. We have heard parents say that they don't believe it's safe for a child to travel in a shuttle without a car seat. We understand the concerns parents have and offer this advice. Our shuttles have a maximum speed governor of 70 Miles Per Hour....an airplane travels at speeds in excess of 500 miles per hour. In short, we encourage you to bring your car seats for your children when you travel.

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Driver Gratuity (Tipping)

Question: Is Driver Gratuity Included In The Fares?
Answer: Absolutely! If you feel that your driver has exceeded your expectations, you are more than welcomed to provide for an additional tip!

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Fares

Question: Are there any additional fees not listed in the fare?
Answer: Absolutely Not! Everything is included in our fares. We never charge for tolls, "service fees", or any tax. The fares you see are the fares you pay. We STRONGLY encourage you to read the Terms and Conditions of other transportation companies!

Question: Are there discounts available for Travel Agents or Group Travel Planners?
Answer: All of our rates are "net" rates and as such, no additional discounts are available with the exception of multiple booking discounts.

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Grocery Store and Rest Stops Enroute

Question: Will the driver wait for us if we need to use the restroom or stop at a Pharmacy or Grocery Store?
Answer: Yes, the driver will make a very brief stop at your request. Any wait time over 31 minutes, your credit card will be charged at a rate of $75.00 for each 30 minutes.

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Guarantee Information

Question: Is the shuttle guaranteed to be on-time?
Answer: No ground transportation company would ever be able to guarantee an on-time departure or an on-time arrival. Simply put, we cannot predict road and traffic conditions. Delays caused by weather, traffic or conditions beyond our control cannot be helped. It is our policy that all of our shuttles are "staged" 15 minutes prior to pick up times. This means that if your pick up time is scheduled for 09:00AM, our shuttle is scheduled to be there at 08:45AM.

Question: What if there is a mechanical?
Answer: The fact of the matter is, our shuttles are machines and occasionally, machines break. Fortunately, we DO have back-up shuttles in Orlando, Should your shuttle experience a mechanical failure, we can dispatch another shuttle usually within 30 minutes.

Question: Will the shuttles I be riding in be insured and permitted legally?
Answer: Yes, all of the shuttles we use are insured with a minimum of $1 Million Dollars of General Liability and we currently have permits to transport in and out of all major airports and cruise ports in the State of Florida. We are fully permitted and licensed at Orlando Airport, City of Orlando, City of Kissimmee, Osceola County and Port Canaveral.

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Reservation Information

Question: When should I make my reservation?
Answer: If you have already booked your flight, then you should book your ground transportation as well. There are two reasons for this. First, during the weekends is all transportation companies most busy time. We do sell out. Secondly, Fares are subject to change without notice. If you like the fares you see, book it - they can change tomorrow!

Question: How much of a deposit is required?
Answer: Unlike many ground transportation companies, we require payment in full at time of reservation. This guarantees your trip because we do not "overbook" our transportation.

Question: How do I make a reservation?
Answer: We offer two options to make a new reservation. You can book online, which is the most convenient way to book by clicking here.

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Travel from Private Homes or Hotels

Question: Is there a Fare Difference whether I am traveling from the Airport, Hotel, Business or Private Residence?
Answer: No, we do not charge a "surcharge" for picking up at the Airport so the fare is the same from the Airport, Hotels, Businesses or Private Residences.

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Wait Time Charges

Question: What if I am late and my driver has to wait for me?
Answer: Our drivers will await up to 30 minutes at no additional charge. After 31 minutes, your credit card will be charged $50.00 for every 30 minutes the driver must wait for you to arrive. This does NOT apply for late arriving flights. This fee is applicable to Private Home or Hotel pick ups only.

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Wheelchair Lifts and Ramps

Question: Do your busses have wheelchair lifts?
Answer: No, our shuttles are not equipped with wheelchair lifts or ramps.

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